Frequently Asked Questions

Orders & Shipping

When will my order be shipped?

Orders are usually processed within 1–2 business days after your purchase. Once shipped, you'll receive a tracking number via email and SMS.

Do you offer international shipping?

No. At this time, LIONAIRE does not offer international shipping. All deliveries are within India only.

Are there shipping charges?

Yes. Standard shipping charges will be shown at checkout based on your location and order value.

Can I change my shipping address after placing the order?

Yes, as long as your order has not yet been shipped. Please contact us at support@lionaire.in to request an address update.

Returns, Exchanges & Refunds

What is your return & exchange policy?

We accept returns and exchanges within 7 days from delivery if the product is unused, unworn, and in original condition with tags.

How do I return or exchange my order?

Initiate the return/exchange via your account on our website. Pack the item in its original packaging with tags intact. Hand it over to your courier partner for return.

Is there any fee for returns?

Yes. A handling fee of ₹200 is charged for all returns and will be deducted from the refund amount.

What items are not eligible for return/exchange?

Products that are used, damaged, altered, or without original tags will not be accepted for return/exchange.

What if I request a return after the 7-day window?

We're sorry, returns/exchanges after 7 days from delivery cannot be accepted.

What if my item arrives damaged or defective?

Please contact us immediately at support@lionaire.in with a photo of the defective item. We will assist with a replacement or refund.

Tracking & Delivery Issues

How can I track my order?

After your order is shipped, tracking details will be emailed/SMS'd to you. You can also check the status in your LIONAIRE account.

My tracking status says delivered but I can't find my package. What should I do?

First check with your neighbors or household. If still not found, contact us at support@lionaire.in within 24 hours of delivery and we'll help investigate.

Cancellations & Modifications

Can I cancel my order?

You may cancel your order if it has not yet been shipped. Email us at support@lionaire.in with your order details as soon as possible.

Can I change my order (size/color) after placing it?

Once an order is placed, changes are not possible. You can cancel it (before shipping) and place a new order.

💳 Payments & Refunds

What payment methods do you accept?

We accept all major credit/debit cards, UPI, Net Banking, and COD (Cash On Delivery), where applicable.

How long does it take to receive a refund?

Refunds are processed within 3–7 business days after we receive your returned item and verify its condition.

General Queries

Can I open the package to check the contents before accepting delivery?

Yes, you may open it to inspect the product. If there are issues, contact support@lionaire.in immediately.

What if I was charged but didn't receive an order confirmation?

Email us your transaction details at support@lionaire.in. We'll verify and help you promptly.

How do I contact customer support?

For all support inquiries, including returns, shipping issues, or order help, email us at support@lionaire.in - we're happy to help!