Returns, Exchanges & Cancellation

(For whatever reason. Product must be unused, unwashed, undamaged, and returned with original tags and packaging.)

Products bought under any special offer are only eligible for an exchange (exchange must be of the same or higher value).

Refunds or conversion to Store Credits are not applicable for special offer purchases.

(All India shipments include a return shipping label.)

Only one product should be handed over per tracking number for multiple returns or exchanges.

We provide a 7-day hassle-free return and exchange policy from the date of delivery.

A reverse shipment fee of ₹200 applies to all return requests initiated through our website.

Exchange is applicable only once per item and is subject to size availability.

No return or exchange is allowed on an already exchanged item. Please check the size chart before requesting an exchange.

Certain promotional or discount codes may restrict returns/exchanges. Please check the terms & conditions of the coupon before purchase.

📞 Mobile: +91 7006507673

📧 Email: contact@lionaire.in

🕒 Business Hours: 10am – 6:30pm IST, Monday to Friday (Excluding Indian public holidays).

Because decisions should be quick. If a product isn't right for you, you'll know it the moment you try it on. We don't believe in dragging the process. 7 days is fair, practical, and ensures that products remain fresh, hygienic, and ready for someone else who'll love them.

We include a pre-paid return label in all our shipments to make it easy for you. Generate a request, specify a convenient pickup date, and we'll handle the rest.

Eligibility: If you find any problems with your Lionaire article, or you're unsatisfied for any reason, you can return or exchange the article within 7 days from the date of delivery.

We will only accept articles that are:

• in original packaging
• unused
• unwashed
• undamaged
• with all tags attached

If these conditions are not met, we may reject the return and ship it back to the customer.

Money Back

For all accepted returns, we will:

• refund your money within 7–10 working days, or
• offer store credits, or
• exchange for another size/product (based on availability).

Refund/credit/exchange applies only to the purchased article, not to packaging, gifts, or free items.

Process

The easiest way to return or exchange is to generate a request from our website:

Visit the Return/Exchange page.

Enter your Order ID and the email address or mobile number used in the order.

You can also call or email us for assistance.

⚠️ Only one product should be handed over per tracking number for multiple returns/exchanges.

Cancellations

Orders cannot be cancelled once they are collected by our delivery partners.

After delivery, cancellations can be initiated within 7 days as per our return policy.

For all accepted cancellations, we will refund your money within 7–10 working days, or provide store credits/exchange as you prefer.

NO TAGS, DAMAGED PRODUCT OR PACKAGING ISSUES

Please inform our customer care department within 2 days in the event any product is delivered without tags or in a damaged condition or a wrong product has been delivered. Failure to report such issues within the specified timeframe may result in your complaint being declined and the product being deemed accepted by you in its delivered condition.

For your safety, we also recommend making a quick unboxing video and not accepting any tampered packages.